WhatsApp Voice Calls Not Working: Troubleshooting Tips
If you're experiencing issues with voice calls on your WhatsApp account, it can be frustrating to have your favorite communication tool fail when you need it the most. Fortunately, there are several steps you can take to troubleshoot and resolve this issue. This article will provide you with detailed troubleshooting tips for getting your voice calls back up and running.
Step 1: Check Your Device Settings
First, ensure that your device is fully updated. Outdated software versions might cause compatibility issues or bugs in the WhatsApp application. Go to Settings > General Management > Software Update to check if there are any updates available for your device.
Step 2: Restart Your Phone
Sometimes, simply restarting your phone can resolve connectivity issues. Unplug your phone from power, wait for a few seconds, then plug it back in and restart it.
Step 3: Clear Cache and Data
Clearing cache and data can help fix temporary glitches in WhatsApp. To do this:
- Open WhatsApp.
- Tap on the three dots at the top right corner of the screen.
- Select More options (three horizontal lines).
- Choose See more and tap Settings.
- Scroll down and tap System settings.
- Tap Storage & storage usage.
- Under Apps, find WhatsApp and tap on it.
- Tap Clear cache and data.
Step 4: Disable and Re-enable VoIP
Some users experience issues due to conflicting VoIP services. Try disabling all VoIP apps and enabling them again one by one to see which one is causing the problem. For Android users, go to Settings > Apps & notifications > VoIP > Turn off all. For iOS users, open Settings > Phone > Voice over Internet Protocol > Off.
Step 5: Reset WhatsApp Account
As a last resort, you can reset your WhatsApp account entirely. This method removes all personal data associated with your account and starts fresh. Be cautious as this action cannot be undone. Follow these steps:
- Go to Settings > Accounts.
- Tap on the + Add button.
- Choose Google.
- Sign out of your existing Google account.
- Log into your new Google account using your credentials.
- Once signed in, go to Settings > Accounts > Add another service.
- Choose WhatsApp.
- Click Next and follow the prompts to complete the setup process.
By following these steps, you should be able to diagnose and potentially resolve the issue preventing your voice calls from working on WhatsApp. If none of these solutions work, consider reaching out to WhatsApp’s customer support team for further assistance. Remember, keeping your devices updated and regularly backing up important data can prevent many technical problems before they arise.